Contact information

Contact Information

We’re here to help! At Elouane, our priority is to ensure that your shopping experience is smooth and enjoyable. If you have any questions, concerns, or feedback, our Customer Support team is ready to assist you.

1. Customer Support

You can reach our support team via email at:

📧 support@elouane.store

We aim to respond to all inquiries within 24–48 business hours. Please include your order number (if applicable) in your message so we can assist you more efficiently.

2. Business Hours

Our customer service operates during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday & Sunday: Closed
  • Holidays: Response times may be delayed

3. Mailing Address

If you need to reach us by mail or return a product (after approval), please contact us first for shipping instructions. You can direct correspondence to:

Elouane
Customer Support Department
United States

4. Social Media

Stay connected with us for product updates, new arrivals, and exclusive offers:

5. Response Commitment

We strive to provide high-quality support to every customer. Whether you’re reaching out for order assistance, return requests, product inquiries, or general feedback — we’re happy to help and will respond as quickly as possible.

Last updated: October 29, 2025