Privacy Policy

Welcome to Elouane. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website https://www.elouane.store.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.

1. Information We Collect

We collect the following types of personal information when you interact with our store:

• Personal identifiers: name, billing and shipping address, email address, and phone number.
• Payment information: credit/debit card details or other payment data processed securely by our payment providers (we do not store full card information).
• Device information: IP address, browser type, time zone, and cookies for analytics and site functionality.
• Order details: products purchased, preferences, and communication history.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Communicate with you regarding purchases, support, or promotions.
• Improve and personalize your shopping experience.
• Prevent fraud and maintain site security.
• Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We share your personal data with trusted third parties only when necessary to operate our business, such as:

• Shopify – our e-commerce platform that powers this website.
• Payment processors – for secure transactions (e.g., Shopify Payments, PayPal, Stripe).
• Shipping partners – to deliver your orders (e.g., USPS, UPS, FedEx).
• Analytics and marketing tools – such as Google Analytics or Meta Pixel, to help us understand and reach our audience.

We do not sell your personal information. If we use your data for advertising purposes, you may opt out as described below.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve site performance, analyze traffic, and deliver personalized ads. You can control cookie preferences through your browser settings or our cookie banner.

5. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal data.
• Request correction or deletion of your information.
• Opt out of targeted advertising and data sharing.
• Withdraw consent at any time where applicable.

To exercise these rights, please contact us at support@elouane.store.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., tax and accounting obligations).

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Children's Privacy

We do not knowingly collect personal data from individuals under the age of 13. If we learn that we have collected such information, we will delete it promptly.

9. Security

We implement reasonable administrative, technical, and physical measures to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a new “Last updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Elouane
Email: support@elouane.store
United States

Last updated: October 29, 2025